Work in progress

Call Tracker

This web application is meant to be tool to help teams with a support function build a driver model.
Support teams often take decisions on how to allocate their resources during the day or the week following a single phone call with a customer or user in the need of support.
So keeping track of the reason for these phone calls is a good way to assess what drives a given support team.
Call tracker provides two features:

• Submission of a call reason: performed right after a call has ended
• Visualization of the distribution of call reason

Architecture

• User interface
  The client is developed using React and Redux.
• Client Hosting
  The application is deployed on an Heroku Dyno.
• Backend
  The data is persisted using a Firebase Realtime Database

Use the application

1. Access the application here.
2. Sign In
3. Enter reason or select a predefined one
   
4. Enter a team name or select a predefined one
5. Check results: click on the "Results" menu button
   

Customization

To customize the predefined dropdown lists, edit dropdowns.json

Resources

• create-react-app: Create React apps with no build configuration
• React: A JavaScript library for building user interfaces
• Chart.js: Simple yet flexible JavaScript charting for designers & developers
• react-chartjs-2: React wrapper for Chart.js
• Heroku Dynos: Lightweight containers for running apps
• Firebase: Mobile and web application development platform